frequently asked questions
About the Jewelry
Kiln-fired glass—also called "fused glass" and "warm glass"—is the process of melting glass in a kiln and there are many techniques within the art. Generally, it involves cutting, shaping, and arranging glass in its room temperature state, then firing it in a kiln to achieve different effects. Katie Kismet and Austin Bolo pieces employ no fewer than eight different techniques within this discipline.
While kiln-annealed for strength and durability, glass jewelry is not meant to be worn during all of your everyday tasks. Please handle, store, and wear your piece with care. Learn more about jewelry care here.
Each and every Katie Kismet piece has been handcrafted, and a number of factors can affect the outcome. Because of the handmade nature, each item is unique and full of character. You may find variations from the image shown or from one piece to another—with earrings I call them "sisters, not twins"! These factors make each Katie Kismet purchase truly one of a kind.
Yes. All earring posts and hooks are sterling silver. All ring bands are recycled sterling silver. No green skin, no irritation.
Yes. Katie Kismet statement rings feature adjustable recycled sterling silver bands that fit most finger sizes.
Start here to learn about jewelry care, styling tips, and more.
About Austin Bolo
Austin Bolo is Katie Kismet's "brother brand". Think of it like a capsule—a 'brand within a brand' situation. All work is designed and handcrafted by Katie.
Custom & Memorial Work
Yes. Please reach out to give me an idea of what you're looking for and your time frame. I do not take custom orders from October 1–December 31.
Yes, I do, and I'd be honored to pursue this idea with you. Contact me with your thoughts and timeline to get started. Memorial pieces include a small amount of your loved one's ashes encased in the glass piece. Bolo ties, pendants and rings are ideal for this application.
Shipping & Returns
Orders ship from Austin, Texas within 2–3 business days. Custom and memorial pieces have longer timelines, which we'll discuss when you reach out.
Returns and exchanges are accepted within 30 days of purchase. Items must be in original condition with proof of purchase. Sale items and gift cards are not returnable. Full details on the Returns & Exchanges page.
Shopping & Stockists
Sustainability
Not only is glass endlessly recyclable and my studio is 99% zero-glass-waste, but seeking eco-friendly solutions is something I'm intentional about in all aspects of the business. Impact on the environment is always a consideration when evaluating new supplies, packaging, and display. Learn more about eco-conscious efforts here.